Press

WORCESTER CARE PROVIDER CROSSROADS RATED OUTSTANDING

CQC inspected and rated outstanding RGB.

"Crossroads, based in Lowerwick, Worcester was described in the report as having imbued a positive and empowering culture within the service.

 

Chief Executive Roger Garland said: "Crossroads Caring for Carers is Worcestershire's leading charity offering practical support for family-based carers and people with care needs.

 

Although almost 10,000 homecare agencies are registered with CQC in England, very few have been rated as outstanding, so we are chuffed with the report."

CROSSROADS TV STAR OPENS CHARITY'S PHONE BOX IN POWICK

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"A telephone box in Powick which has been adopted by a care charity has been officially opened by an actor from the TV series that inspired it.

 

The box has been adopted by the Worcestershire branch of Crossroads Caring for Carers, whose patron is Tony Adams who played the character Adam Chance in the TV soap Crossroads.

The phone box is one of those which was made redundant by British Telecom, and Worcestershire Crossroads Caring for Carers bought it for £1 and has now transformed it into an information and recruitment point.

CROSSROADS CHARITY AND MAYOR ALLAH DITTA VISIT HOSPITAL PATIENTS

"Crossroads Caring for Carers delivered some Christmas cheer to Worcestershire Royal Hospital, along with Worcester Mayor Allah Ditta who helped by selling donations and the Salvation Army who played and provided carol sheets to patients, staff and visitors.

Helen Simmons, care manager of Crossroads Caring for Carers, Worcestershire branch, said: “The Mayor, Salvation Army, Hospital Chaplin, David Southall, and Nicky Langford, Worcestershire Royal Hospital Community Fundraising Officer, all helped to make it such a fun day and our heartfelt thanks goes to each and every one of them."

CROSSROADS CARING FOR CARERS ASKS GOVERNMENT FOR 'URGENT' GUIDANCE FOR DISCHARGED PATIENTS RETURNING HOME

"Hospital discharge government guidance currently states: “All patients discharged to a care facility should be tested for COVID-19 48 hours prior to discharge and that result relayed to the receiving organisation.” However, there is no requirement for COVID testing patients being discharged back into their own homes, even if they are in the vulnerable or shielding categories and in receipt of a homecare service.

 

Helen Simmons, care manager, said “Whilst we have been asking our Team Leaders to insist on COVID testing prior to hospital discharge, this is very much word of mouth and we are unable to refer to any 'official' government guidance to support our request. Sometimes we are not made aware of someone’s hospital discharge until we get a telephone call from the family-based carer/relative"

Crossroads Caring for Carers (Worcestershire) is committed to providing quality home care services to people with care needs and quality respite care services to family based carers.

QUALITY STANDARDS